Meet Nahid kaleem

2020- Till Now

Entrepreneurial Leadership:

• Founded and led Nadmac Pvt Ltd, a beauty and wellness startup, from inception, providing strategic direction and overseeing all business aspects.
• Guided the company through significant growth, achieving over ₹1 crore in sales within three years post-lockdown.

Sales and Distribution:

• Spearheaded sales operations for beauty kits, achieving market penetration with sales to over 350 salons nationwide.
• Established and managed a robust distribution channel, optimizing sales strategies to maximize revenue.

Training and Development:

• Developed and executed comprehensive training programs across India, training over 500 students in beauty techniques like lash extensions, nail extensions, and permanent makeup.
• Enhanced the skills of beauty professionals, contributing to increased sales and customer satisfaction.

Marketing and Brand Development:

• Implemented innovative marketing strategies, including influencer marketing, to elevate brand visibility and drive sales growth.
• Successfully executed influencer collaborations, boosting product awareness and generating leads.

Operational Management:

• Managed day-to-day business operations, initially as a solo entrepreneur, later expanding to lead a team of two permanent employees.
• Oversaw product management, from sourcing internationally to maintaining inventory and ensuring timely deliveries.

Financial Oversight:

• Implemented financial controls and processes, outsourcing tasks to a certified accountant to ensure compliance and accurate reporting.
• Managed budgets, expenses, and financial planning to sustain and grow the business.

Strategic Partnerships:

• Forged strategic partnerships with suppliers and distributors to optimize the supply chain and ensure product availability.
• Collaborated with a social media agency to enhance the company’s online presence and effectively engage the target audience.

Customer Relationship Management:

• Established and maintained strong relationships with clients, salons, and beauty professionals, fostering a loyal customer base.
• Implemented feedback mechanisms to gather customer insights, leading to product enhancements and improved customer satisfaction.

Industry Networking and Collaboration:

• Actively participated in industry events, conferences, and trade shows to expand the business network.
• Formed strategic alliances with industry leaders, contributing to the company’s reputation and opening doors for potential collaborations.

Retail Head India, Alpsho Ventures Pvt Ltd (October 2017 – March 2020)

1. Distributor Management:
– Created and managed a network of distributors across India.
– Assisted distributors in achieving maximum sales by recruiting and training the appropriate staff.

2. C&F Management:
– Established Carrying and Forwarding (C&F) agents across India.
– Helped C&F agents connect with distributors to optimize sales and ensure return on investment.

3. Sales Support:
– Traveled extensively across India to support distributors by working directly with their teams.
– Frequently traveled to China for international training to keep the Indian team updated with the latest market trends.

4. Training Development:
– Developed lesson plans, instructional materials, and practice tests for practical and sales training.
– Trained and mentored over 50 new employees across various roles.

5. Training Initiatives:
– Created and implemented new training initiatives such as online modules and interactive video calls.
– Ensured continuous training for employees to maintain long-term excellence.

6. Resource Management:
– Managed resources, budgets, inventories, and training support to increase productivity.

7. Curriculum Development:
– Developed curricula, instructions, and written tests for various training programs.

8. Administrative Tasks:
– Entered payment details, account information, and call logs into the company system.
– Analyzed departmental documents for appropriate distribution and filing.

9. Customer Interaction:
– Responded to customer inquiries via telephone and email, providing effective answers and support.
– Collaborated with sales representatives to deliver exceptional customer service.

10. Workflow and Staff Management:
– Managed workflow for all business processes, including report preparation to support the sales department.
– Identified, hired, and trained highly qualified staff, emphasizing best practices and sales strategies.

11. Promotional Events:
– Organized promotional events across India to boost distributor sales.
– Managed a Mall Outlet, planning and strategizing for B2C sales.

April 2016 – May 2017

1. Cross-Departmental Training Management
– Spearheaded comprehensive training programs across multiple departments, ensuring employees were proficient in both their specific verticals and the overall company objectives.
– Streamlined training processes to accelerate employee onboarding and skill enhancement

2. Business and Leadership Development
– Executed leadership development initiatives, enhancing business acumen, human resources capabilities, and educational growth among team members.
– Documented and distributed business requirements, facilitating clear communication of project risks and resource allocations.

3.Sales Support and Risk Management
– Collaborated closely with the Sales teams to align strategies and address potential project risks.
– Provided critical support to multiple departments, ensuring successful delivery of various project streams and enhancing customer experience.

4. Service Engagement and Customer Satisfaction
– Managed service engagement strategies for large-scale and smaller projects, boosting customer experience and satisfaction.
– Successfully handled all customer complaints within set deadlines, contributing to improved service delivery.

5. Legal and Alliance Management
– Oversaw strategic alliances, ensuring all legal conditions were met and registrations completed.
– Monitored alliance performance, providing detailed reports to management and ensuring profitable outcomes.

6. Brand Standardization and Upselling Strategies
– Trained over 70+ Glam Studio salon chains in up-selling services and maintaining brand standardization across all locations.
– Developed and implemented strategies that significantly enhanced service delivery and customer satisfaction across the salon network.

September 2012 to May 2016

1. Sales and Revenue Generation
– Responsibilities: Developed and executed sales strategies, set targets for salon staff, and introduced promotions to drive additional revenue and enhance the salon’s financial performance.

2. Health and Safety Compliance
– Responsibilities: Ensured salon compliance with health and safety regulations, enforced hygiene practices, and conducted regular inspections to maintain a safe environment for clients and staff.

3. Team Management and Development
– Responsibilities: Led and motivated the salon team, fostering a positive work environment, and conducted regular training sessions to enhance staff skills.

4. Client Satisfaction and Retention
– Responsibilities: Ensured a high level of client satisfaction through top-notch service and swift resolution of feedback, aiming to retain existing clients and attract new ones.

5. Operational Efficiency
– Responsibilities: Oversaw daily operations, optimized resource utilization, implemented standard procedures for smooth business functioning, and ensured equipment maintenance.

6. Creative Styling and Makeup
– Responsibilities: Conceptualized and executed visually stunning makeup looks and styles, aligning with project themes and staying abreast of current fashion trends.

7. Team Coordination
– Responsibilities: Coordinated seamlessly with fellow stylists and makeup artists, assigning tasks based on expertise to foster a collaborative environment and ensure a cohesive look for productions.

8. Client Interaction and Satisfaction
– Responsibilities: Engaged with clients to understand and incorporate their vision, ensuring final styling and makeup met or exceeded expectations for maximum client satisfaction.

9. Time Management and Deadline Adherence
– Responsibilities: Efficiently managed time during shoots and events, adhering to tight schedules and planning ahead for runway shows to deliver styling and makeup services within specified timelines.

10. Brand Representation and Trendsetting
– Responsibilities: Set trends through creative styling and makeup, representing the brand consistently across platforms and collaborating with marketing for brand-building activities.